This Proven Process is our promise to you, our valued customer, on what a customer engagement includes and the project timeline from initial engagement to post-installation support.
Assess
Completed within the customer’s timeline
Complimentary analysis at your facility to evaluate workflow, space constraints, potential compliance and safety issues, and departmental organization
Partner with your clinical and project design teams to determine the optimal storage system solutions
Configure and Quote
1-5 days for standard product
5-14 days for custom product
InnerSpace sales team and customer service representatives help you plan, select, and specify products
Design a standard or customized product solution that meets your needs. Includes detailed CAD drawings by elevation or location
Present a quote with product details and price. You can approve the quote or ask for revisions. Once the quote is approved and a purchase order has been sent to us, your order is placed
Create
Lead times that outpace the industry. 14-60 days depending on the product
Manufacture and assemble product
Inspect assembled product to ensure InnerSpace quality standards are met
Configure technology, if applicable
Deliver and Install
15-30 days
Package and ship order to your specified location
InnerSpace coordinates installation with InnerSpace-approved partners when requested. Installation may include onsite support by InnerSpace representative
Support
Ongoing
InnerSpace provides onsite training and onsite support for all its products
Assess and respond to your requests for onsite field service. This could include virtual or in-person product support
InnerSpace customer service team is available to address your questions or issues